First, is what Josh calls “people management” or “people welfare”. In essence, Josh is a one-man Human Resources team. In this role, he ensures the Outrivals team members are all pleased with schedules, classes, timetables, and clients. He leaves his line open for contact to maintain the satisfaction of team members, which he finds to be a priority in order to sustain the quality of the gym.
This is his second area of responsibility: quality control. Every week, Josh evaluates the quality of classes, personally examining 10-12 out of the 60-70 classes that Outrivals has. His key points of evaluation are maintaining the same standard of training across classes, staying up to date and ahead of the curve, and keeping the classes a personal and 1-on-1 fitness style. By doing so, Outrivals is able to continuously add new elements to keep the classes fresh and exciting.
Josh’s final role is administrative; scheduling timetables, holidays, cover, etc. Recently, Josh has taken on more corporate work.